Question 1

Can I choose the day and time of my cleaner?

Accepted Answer

Subject to availability we will endeavour to accomodate your request and you can check availability on our booking page.

Question 2

Do I need to provide the cleaning products?

Accepted Answer

Yes, we ask that you provide the cleaning products. Please ensure they are available before your appointment.

Please note we are unable to use bleach products.

Question 3

Will I have the same cleaner for each visit?

Accepted Answer

Yes, we strive to provide you with the same cleaner for each visit to ensure consistent quality. If your regular cleaner is unavailable, we will arrange a replacement to maintain our high standards without any interruptions.

Question 4

Do I need to be at home during the cleaning?

Accepted Answer

No, you don't have to be at home during the cleaning. We offer secure key handling for regular clients, so you can provide us with a spare key that will be kept securely. Our trustworthy cleaners will take care of your home with respect and confidentiality. If you prefer to be present, just let us know, and we'll accommodate your schedule.

Question 5

How long will each cleaning visit take?

Accepted Answer

Each cleaning visit typically lasts between 2 to 4 hours, depending on the size of your home and the services requested. For a standard clean, we allocate around 45 minutes for the kitchen and bathrooms, and about 30 minutes for each bedroom, living room, and dining room. Larger properties may require more time, especially it there are multiple bathrooms. Here are our general time estimates: 1-bedroom (2.5 hours), 2-bedroom 1-bath (3 hours), 2-bedroom, 2-bath (3.5 hours), 3-bedroom (4 hours), 4-bedroom (5 hours), 5-bedroom (6 hours).

PLEASE NOTE-
End of Tenancy fees are shown on the services page

Question 6

Can I request an evening or weekend cleaner?

Accepted Answer

Subject to availability we are happy to accomodate your request for  an evening or weekend cleaner. Please note an hourly supplement will be applicable after 5pm or weekends.

Question 7

Do you have insurance cover?

Accepted Answer

Yes, we hold comprehensive Public Liability insurance.

Question 8

What is your cancellation policy?

Accepted Answer

You can cancel your appointment up to 48 hours before the scheduled time by phone, email or message.  Cancellations made with less than 48 hours notice will incur a 50% charge of the quoted fee.

FAQ

Our most frequently asked questions

Frequently asked questions